MODULE 3

COMMUNICATION SKILLS DEVELOPMENT

Communications Skills Development is a one-week training program comprised of five integrated segments designed to enhance the communication skills of participants.

SEGMENT

Oral and Written Communication Skills

Managing Conflict

Employee Motivation

Customer Service Strategies

Media Management

 EMPHASIS

-Assessing Current Communication Skills
-Identifying Communications Opportunities
-Linking Communication and Leadership

-Managing vs. Avoiding Conflict
-Minimizing Destructive Conflict

-Understanding Human Behavior
-Emphasizing Inclusion and Synergy

-Installing a Customer-Oriented Environment
-Creating Reward Systems for
 Customer Service

-Managing Crisis Situations
-Communicating with Media
-Simulating Media Communications Situations

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Indiana Association of Chiefs of Police
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